Return Policy
Thank you for purchasing resources at BenSmithSr.org. I strive to provide you with high-quality digital products and a seamless shopping experience.
Digital Download Store Return Policy:
1. Refund Eligibility:
Due to the nature of digital downloads, all sales are final. I generally do not offer refunds or exchanges for digital products once the purchase is complete.
Refunds or exchanges may be considered only in exceptional cases where a genuine technical issue prevents you from accessing or using the purchased digital product. Such issues will be evaluated on a case-by-case basis.
2. Technical Support:
If you encounter technical issues with your purchased digital product, please contact me at support@BenSmithSr.org. I will make every effort to assist you in resolving the issue and ensuring you can enjoy the product as intended.
3. Contacting Customer Support:
For any refund or technical support inquiries, please contact me at support@BenSmithSr.org within ten days of the purchase date. Provide your order details, including the order number and the name of the product.
4. Valid Reasons for Refunds:
Refunds may be considered if:
You were charged multiple times for the same product due to a technical error.
The product you received is significantly different from its description on our website.
You experience technical issues that prevent you from accessing or using the product, and I am unable to provide a solution within a reasonable timeframe.
5. Unacceptable Reasons for Refunds:
Refunds will not be granted for the following reasons:
Change of mind or personal preference after the purchase.
Incompatibility with your device or software (please check product compatibility before purchasing).
Failure to download the product due to limitations on your end (e.g., slow internet connection). If you encounter such issues, please contact me, and I will gladly send a new link to download the product you ordered.
6. Refund Process:
If your refund request is approved, I will process the refund using the original payment method used for the purchase. Please allow ten business days for the refund to appear in your account.
7. Cancellation of Orders:
As digital downloads are often delivered instantly, cancellation of orders after purchase is generally not possible. Please ensure you review your order carefully before completing the transaction.
8. Security and Privacy:
Your personal information and payment details are treated with the utmost security and privacy. I do not store sensitive payment information.
9. Updates to the Policy:
This Digital Download Store Return Policy may be updated from time to time. Any changes will be posted on my website, and the revised policy will apply to all future purchases.
By making a purchase on BenSmithSr.org, you acknowledge and agree to abide by the terms outlined in this Digital Download Store Return Policy. If you have any questions or concerns, please do not hesitate to contact me.
Physical Goods Store Return Policy:
1. Return Eligibility:
I accept returns for most physical goods purchased from BenSmithSr.org. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Items that are personalized or perishable are not eligible for return.
2. Timeframe for Returns:
You may initiate a return within one month from the date of delivery. After this period, I cannot offer a refund or exchange.
3. Return Process:
To initiate a return, please email me at support@bensmithsr.org. Provide your order number, the name of the item, and the reason for the return. I will then send you information on the return process, including a return authorization and any necessary shipping instructions.
4. Return Shipping:
Unless the return is due to a defective or incorrect item received, the cost of return shipping is typically the responsibility of the customer. I recommend using a trackable shipping method to ensure the safe return of the item. I am not responsible for lost or damaged items during the return transit.
5. Inspection and Processing:
Once I receive the returned item, I will inspect it to ensure it meets the return eligibility criteria. If the item is approved for return, I will process the refund or exchange within ten business days. The refund will be issued using the original payment method.
6. Refund or Exchange:
Depending on availability, you can choose between a refund or an exchange for the returned item. If you opt for an exchange and the chosen item is of a higher value, you will be required to pay the difference.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact me at support@bensmithsr.org within ten days of delivery. I may request photos or other evidence to assess the issue. I will then arrange for a replacement or refund, including any applicable return shipping costs.
8. Order Cancellation:
If you need to cancel an order, please contact me as soon as possible. Orders can be canceled before they are shipped. Once an order has been shipped, my standard return policy applies.
9. Privacy and Data Security:
Your personal information and data security is of utmost importance to me. I adhere to strict privacy and security practices to protect your information.
10. Policy Updates:
This Return Policy for Physical Goods may be updated periodically. Any revisions will be posted on my website and apply to future purchases.